My mom tore her meniscus at work. She's tried to contact the Worker's Comp people contracted through her work, but they have never picked up the fucking phone. Ever. We've faxed documents, left VMs for two different agents, everything. No response.
The two WC-approved doctors she saw were fucking idiots, too.
I am positive they're just trying to be unresponsive so that she gives up and they have one less case. We did get her case on file, but beyond that I haven't been able to contact anyone.
Now, I'd like to know if I have legal options to threaten them with. Don't they have an obligation to SOME degree to be available? Responsible? Accommodating? I don't know what the term would be, but they're just not doing their fucking job.
Yes, I see a list of WCAB regulations on the CA State site, but I don't know what section would contain info that would let me know what her rights are and what the company's obligations are. We've tried to have her HR contact them but still no luck. I'm guessing I might have to contact someone at the state gov level and ask them directly. Am I right?
I'm sending a nasty email to the VP of the NorCal branch of the WC company but I don't want to make empty threats.