I am Australian I have bought stuff from elitefts USA and getstrength NZ over the years all custom made too order best quality you can buy. I would have thought this was the uk version of these companies but from what you are telling me its obviously not. I hope you made a complaint to this company or attempted to get your money back. please disregard my earlier comment.
I got my prowler made at a local fabricator, i gave him pics of the elitefts prowler and he copied that and charged me £160..If that option is'nt available then have a look at www.atlasstones.co.uk and www.strengthshop.co.uk