I’m using exact same username/pwd that I log into T Nation forums as well as Biotest homepage. Why am I locked out?
There was a necessary system update on the Biotest forums. Have you reset your password for them yet?
There was a banner on the Biotest forums announcing the need to reset your password for some time after the update.
Apologies for the inconvenience!
I reset it. It still won’t let me login to the forums though.
Hmm. Strange. Let me see if I can troubleshoot it.
Have you tried logging in with your email address when prompted?
Yes I have.
It doesn’t send anything to my email.
My apologies! I can’t see any issues with your account on the Biotest forums.
Unfortunately, you’ll likely need to contact Biotest customer service directly at 1-800-525-1940 or firstname.lastname@example.org.
Sorry I couldn’t be of more assistance!
What email do you see linked to my account?
Well there’s our issue haha. That’s an old address I haven’t had access to in years. Can you please link it to like my T Nation account?
That’ll do it!
Strange thing on my end now. I’m receiving an error message when I try to update your email address.
I’ll attempt to update it again here shortly, and I’ll let you know!
Unfortunately, I’m still getting an error message every time I try to update your email address.
Looks like we’re back to needing to contact Biotest customer service.