[quote]BobParr wrote:
Never having anything shipped across borders, I can’t speak to that. But I do know from experience that UPS is rougher on their packages than either FedEx or the post office.
I remember once receiving a document at work that had been sent UPS and the envelope literally had dirt and TIRE TRACKS on it! No damage was done to the papers inside, but I have heard of other cases where machinery that was shipped UPS arrived broken from having been dropped. I can’t imagine how much they must pay out on insurance claims. I suspect some of those guys in brown practice medicine ball slams using packages.[/quote]
Power GnP wrote:
Ruggerlife wrote:
FYI - Biotest now ships to Canada through UPS instead of FedEx.
Huh?! That’s terrible, when did they switch? Any idea why?
I’m not sure why they switched, but it was sometime earlier this year.
As a shipper/receiver that USED to work for UPS many moons ago & use UPS daily now at work (having been with Fedex until UPS undercut them globally for my employers = money talks, right? I can say that I ship internationally daily & all courier companies at some point are the same, suck or great. You’re only as good as your employees.
I have seen both sides being a courier & customter & the storise I could tell you would have you simultaneously laughing/crying (boxes coming in with the bottoms being held by strips of Scotch tape, not packing tape, boxes that look like they were airdropped from a combat zone, picked up, run over by the plane taxiing off/on the runway then being squeezed on the conveyor belt, etc. Envelopes torn in half, boxes magically appearing in the receiving area without a signature in sight…)
According to my work experience the item being shipped must be securely packed so as to endure a 3 foot drop & travelling through up to 5 miles of conveyor belt through Memphis, TN (Fedex) or Louisville, KY (UPS)
Oh man it’s a laugh a day with these guys nowadays but UPS is NOTORIOUS with rape COD charges - that’s why have my co-workers ask WTF did we switch couriers…
To the OP - you will have to sort it out with UPS but yep for now you’re stuck with having to pay the COD to get your stuff… Say thank you to CDN Border & Security Agency for the bombass customs/duties.
In my lucky experience I usually ship my shit to work; using either Fedex, USPS or UPS & if the company you work for is generous to have their own customs brokers they can do all the paperwork, which WITHOUT a broker UPS assumes that role & hence the COD charge for their, ahem, trouble on top of what CDN Customs deemed you should be dinged for buying outside the country you bad Canadian you LOL.
I’m in Toronto so I see it all the time Sorry for the long ass novella but I have to deal with this shit daily at work so good to pass on some info & vent.