I recently posted this on a motorcycle forum that I’m a member of but I felt that my T-Brethren should be made aware of it too as I’m certain quite a few of us have looked for earplugs like this for our motorcycles or for in the gym.
Over the years I’ve spent quite a few years purchasing stuff for my motorcycle and myself for touring purposes and among these items I recently purchased some Custom Molded Headphones/Earplugs from the Earplug Superstore. Specifically I purchased these:
Last week I went out on a motorcycle trip with my girlfriend, 3000km of fun filled riding and I was very much looking forward to having my favourite music playing on the course of the trip. The first day I loved these, they were comfortable and worked well, the sound quality isn’t great but the comfort makes up for it.
So imagine my surprise when on the second day I find that my headphones no longer work. Specifically the right one no longer puts out any appreciable volume, it’s still faintly there but certainly not at a level I could hear on a motorcycle.
I checked for ear wax. I checked for bad connections. It appears though that it’s simply the headphone that’s crapped out and since I’m 500km into a 3000km trip I have no choice but to purchase a pair of cheap in ear headphones for the rest of my trip.
Fast forward to today where I call about warranty.
They shoot me off to the manufacturer telling me that after they’re sold it’s not their problem, the manufacturer was great about things and I’m sending the plugs in (at my own expense) to get fixed.
At this point I call back the earplug superstore to ask for some sort of compensation. Basically I purchased an expensive product for a specific purpose and it didn’t work, I then had to purchase another product to replace their defective product.
In any business I’ve worked in I would have happily refunded the customer’s money, at the very least I would have asked if they had the receipt for the other parts they purchased and offered to cover the cost of those.
In fact they told me that there’s nothing they will do since I’ve already purchased it and it’s not their problem.
I find this to be very poor customer service and I’m quite upset.
So I felt I should let all my VTX brethren know about the poor customer service and the questionable products being sold by the Earplug Superstore.
Now I’m going to go dust off my Shure E-2’s which were half the price and do twice the job.