I had an interesting conversation with a colleague the other day. A few weeks ago, his nephew placed an online order with an Internet retailer. His order arrived on time as expected.
However a few days later, the retailer mistakenly shipped a duplicate of the item to the nephew. Of course, the honorable thing would have been for the nephew to notify the retailer and arrange for the return of the duplicate. But being greedy (and normal), the nephew subsequently sold the duplicate item on eBay.
Fast forward to the present, and the retailer sends an email and shipping label for the return of the duplicate item.
I told my colleague that the email can be ignored and that the nephew doesn’t have the obligation to respond – how could he, since he no longer has the item? My colleague isn’t so sure and is afraid the retailer will eventually charge for the duplicate item if it’s not returned.
Anybody ever experience this or have any thoughts? My thoughts are that the duplicate wasn’t ordered, so the retailer can’t legally charge for it. Clearly, the nephew should have returned the duplicate, but that’s no longer an option.