Government bureaucrats have no incentive to do justice, to understand underlying laws, or to do anything other than check boxes on forms they receive.[/quote]
Only profits can provide the necessary feedback to inform when a product is meeting consumer demand. This goes no less for products offered by a governmental agency as it does for products offered by private enterprise.
Furthermore, if government exercises a monopoly on arbitration how can it offer a product that will meet the standards of justice if it has no competition? As far as justice is concerned, a decision is “just” because some government judge says so. Even the appeal process requires the state have the ultimate say in a conflict involving itself. How can that be considered “just”?
Do you notice also, in general, the only places where the notion of customer service is nonexistent are in governmental offices like the DMV, etc?