I Have Computer Issues

My laptop got a virus a while back, so I took it in to get fixed. I have an NVIDEA driver, and apparently that doesn’t work well with the Windows update “hotfix.” I’m pretty sure Toshiba knows this, which is why they didn’t install that update when they made my laptop. However, I didn’t know that, nor did the repair place, so about 2 weeks after getting it back it started making sparkles on the screen when I go into any photo editing program, then a week later my screen would randomly go fuzzy then shut down, and finally around 4 weeks it killed my hard drive (or so they tell me).

I took it back, they did it again, I deleted the update after I noticed the sparkles, and it’s been several months since then. However, the damage was done, and my screen still goes fuzzy and shuts down from time to time. The sparkles are still there, too. I found that if I press the power button and send my computer into sleep mode as soon as the screen goes fuzzy I can avoid the shutdown, but it’s annoying as hell when I’m watching…YouTube. yes, let’s go with “YouTube.” Anyway, Yahoo Answers got me a bunch of memory answers, but when I do a Memory Diagnostic I get no help. I also manually upped the amount of memory my laptop uses, but the problems are still there. Any ideas?

Oh yeah, sometimes I get a “NVIDEA driver has failed but has successfully recovered” notice in the bottom right corner, but I updated my drivers and still have the problem. Any help would be greatly appreciated.

original

what I see

oh and the sparkles jump around as I move my mouse.

[quote]Xander89 wrote:
but it’s annoying as hell when I’m watching…YouTube. yes, let’s go with “YouTube.” Anyway, [/quote]

i can’t help you, but lol’d like a mofo

Wouldnt the sparkles make the porn videos you watch on “youtube” more climatic? o.0

sounds like you have many issues and one of them just happens to involve a computer.

This issue could be any number of issues.

Are you 100% certain without a doubt that an update caused this?

yea, it could be anything… best way is to backup and do a factory restore… or use ultimate boot cd to try and fix whatever your laptop has…

I’ve had this exact issue with a graphics card on one of my desktop computers.

It’s weird though, because the graphics card was fine in other machines except for mine - must’ve just been incompatible.

Now I’m not saying it’s your graphics card for certain - it could be drivers or other hardware causing the card to malfunction, but I’ve had the same symptoms.

I suggest either getting them to put in another graphics card - if at all possible, or if the laptop is in warranty and this is a known issue, call up Toshiba and give them hell. I once managed to get HP to fix my faulty laptop because it was made with a known issue, however I sold it on afterwards so someone else could deal with it (hey, it was working 100% when I sold it).

You could also try backup and reload with a newer OS.

Which nVidea drivers are you using? Microsoft’s?
Download the drivers from nVidea’s website. Seems to cure all sorts of weird problems with Windows and nVidea’s graphic cards

This happened to me when Windows updated, the nvidia graphics card totally just flipped the fuck out and yes it did get annoying watching “youtube” with all those crazy red lines across the screen. Lol. I tried rolling back the drivers, installing new ones, taking the gfx card out and putting it back in and some other things and unfortunately the problem did not go away until I got a higher power supply unit and a new graphics card.

I’d foam roll it.

Technobabble:
I have actually seen something like this before, and assuming you were able to screencap this, this might actually tell you a lot about the problem.

So assuming this is a screencap, that says that your monitor is not bad because the computer only pulls the image off of the screen that it is displaying.

If the screencap was clean, that would mean your graphics card was displaying is properly and give you a clean image but the monitor would be skewing the image.

Saying that hitting the power button before it crashed points to an overheating problem, so that would give one more point towards a bad graphics card. More specifically, it could be a bad fan (at least i hope for your sake)

A little more info on the problem would help, but when you said crash, did you mean blue screen of death or just blacking out? (not that it matters all that much, but i’m curious)

Aaand… that’s about where the good news ends.

Summary:
If it is the graphics card, chances are, you are going to have to ship it back to the company to get a new motherboard since most graphics cards are integrated nowadays.

If it’s not the motherboard, then it could be the issue of the monitor (which i could have just mis-diagnosed), either case, you’re shipping it back to the manufacturer.

Side note:
And i would not take it to best buy or a chain computer store. All they do is throw parts at it and charge you for it. If the computer is still under warranty, the manufacturer will throw parts at it and they will pay for it.

The fan died long before the problems started, but that still could be the culprit. I’ll look around for a place to repair it.

“Crashed” means the screen went black, and nothing I press does anything (power button, alt f4 then enter to shut down, ctrl s to save my work, anything).

I’ve seen people on Google results saying it’s the card, and once they replaced the card they were good, but their version of the problem was always a bit off from mine, leading me to believe either 1) the problem causes a wide range of symptoms, or 2) it’s not the same problem.

Thanks for the help jahall. :]

No problem. It does sound like a graphics card problem to me, so it’s most likely going to have to be shipped back to the manufacturer. But when my laptop broke, dell came to my house and fixed it for free; got a new hdd and motherboard, so you might want to explore that option if you are still under warranty.

And if the screen goes black like that, it generally means the driver crashed, or the thing overheated and the motherboard essentially ‘turned off’ the graphics card as a safety precaution.

[quote]Xander89 wrote:
The fan died long before the problems started, but that still could be the culprit. I’ll look around for a place to repair it.
[/quote]

You’ve likely done physical damage to the gpu by running it without one of the fans in the laptop. Laptops get hot, and a number of recent nVidia mobile gpus are already heat sensitive due to shoddy manufacturing. Seconded to contact the manufacturer. Under no circumstances take your computer, laptop especially, to a local repair shop or a Best Buy. A local repair shop will not be able to do anything and charge you for diagnostics (not slamming them there, just what’ll happen). Best Buy will play soccer with the laptop, destroy your data, rape your family, and happily charge you way too much even had they actually fixed it.

Best of luck.

[quote]buffalokilla wrote:

[quote]Xander89 wrote:
The fan died long before the problems started, but that still could be the culprit. I’ll look around for a place to repair it.
[/quote]

You’ve likely done physical damage to the gpu by running it without one of the fans in the laptop. Laptops get hot, and a number of recent nVidia mobile gpus are already heat sensitive due to shoddy manufacturing. Seconded to contact the manufacturer. Under no circumstances take your computer, laptop especially, to a local repair shop or a Best Buy. A local repair shop will not be able to do anything and charge you for diagnostics (not slamming them there, just what’ll happen). Best Buy will play soccer with the laptop, destroy your data, rape your family, and happily charge you way too much even had they actually fixed it.

Best of luck.
[/quote]

Yeah i’ve noticed from other people that all best buy does it keep replacing parts until the problem is magically fixed. And they don’t remove the parts that may or may not work.

So maybe it’s the HDD,
Replace the HDD
Maybe the motherboard,
Replace the motherboard
Maybe it’s the power supply,
Replace the power supply

ETC…
And now a problem that may have been a GPU with loose solder joint turned into a hard drive, motherboard, and power supply. And they will tell you that you need to replace all of them and pay for them.

Eh, I’m done with repair places unless I know what’s wrong. Then I tell them “fix anything outside of this, and it’s coming out of your pocket.” But here’s a weird fact: when I play games, the problem goes away until I’m done playing the game. Obviously my game needs the video card, and running the game kicks up my computer’s activity, which should kick up the temperature as well, making it overheat faster. But that’s not the case. Instead, I can play until my fingers are raw, or my ass, since this chair isn’t too comfortable… but I digress. Any idea why running full-screen high-graphics video games doesn’t burn out the laptop faster than leaving my desktop up all by itself?

That is very strange…

That says that it may not be the graphics card. It wouldn’t make sense that it was the screen either. Maybe it could be the motherboard.

The only solution i can think of would be to roll back drivers or wipe windows entirely and install linux. Or you could run a live CD of ubuntu for a while. Live CD’s don’t actually store any data on your computer and if the driver was the issue, then you could be able to diagnose the issue and re-install windows or something.

So here what you can do:

-Install linux to see if it’s a windows problem
-Install XP or windows 7, it could be an unknown bug in either. And i’d install the version of windows that is NOT currently on your computer.

From what you are now saying, it’s likely a driver issue, but even then i’m not sure exactly why. And if you REALLY do not want to wipe your OS, you could try putting up with the issue until a new driver came out, or if you found a driver that you could use. If you choose this option, i would do some research on exactly which driver version you have and start rolling back one by one until the problem goes away.