Help Desk Work is So Rewarding

This was a co-workers experience today:

KC: What’s your first name? “My first name? Um…” turns to coworker “What’s my first name?” Coworker says in background “I don’t know”. Completely serious tones from both of them. Had it happen, my hand to God

So, what kind of professional is this genious? Mortgage/Finance

These ppl are handling our money.