This is my want about Sprint PCS phone service (or lack of service). First off, Fuck Sprint. Although I cannot complain about the phone I had or the reception, thier customer service is just bad business.
When I used them, I was consistently overbilled, and had to fight the machine answering to get anything fixed (all while using my minutes, running up my bill). Corrections were sometimes made, often two to three months later, in the meantime my service is interuppted for not paying.
I had to cancel my service due to military deployment. They charged me a $180 contract cancelation fee.
About a year later, I recieve collection notices stating that I owe them the money, plus $70 of maintenance fees. Yes, they charged me for cancelation and for keeping my phone on vacation at the same time. Sprint agreed to wave all fees if I agreed to a new contract.
I tried to argue all of the above. Appearantly, it is in every contract that if you don't cancel sevice within a week of your contract expiration, you agree to another year of service. (yes, you can cancel that year, but it will cost you).
I've spent over 20 hours on the phone trying to clear this up, and probally 15 hours were spent on hold, 3 dealing with an automated system, and 2 with subordinates who couldn't get me answers. I stopped into a store to deal with a live person, and after 50 minutes of waiting, I got a pretty blond girl chewing bubblegum and not knowing what to do.
Once again, fuck sprint. They just do not care about thier customers as long as they get thier money. I strongly urge
everybody to avoid this company!