Yes, I ran into it with authorization for Testopel. Because I've used Androgel for NINE years, we had no records showing I can get that form of treatment because of my normal values from using Androgel. The advantage I have is that if I don't use Androgel, my levels are VERY low. In order to get an authorization for Androgel, he had me stop using for a week, and my value showed 147. Then I got the authorization for Testopel.
He should write a letter to the insurance company - which is what my doc did - with a thorough explanation of why he wants you to be on T.
My mom once made as huge stink over coverage for removal of a pituitary tumor. It worked. So make a stink yourself as well.