Aren’t you a doctor? What are you answering phones for? I thought the little people did that for you guys?[/quote]
Not a doctor, Massif… the ten-cent word to describe my job is “Medical Laboratory Technologist”. I have forgotten more about lab testing, result interpretation, diagnosis by laboratory methods, etc., than most internists ever learn.
A lot of my job is to sit around all night and be available. I run the blood tests, urine tests, and other bodily ickiness tests. I answer a lot of phone calls, because there is so much to know about my field, and we can’t expect every doctor and nurse to keep all this straight.
And maybe that’s what frosts me so much about this stupid phone class. I take some tiny pride in the fact that I have never been anything but professional, courteous (even when I’m talking to an asshole), and helpful, and some retarded VIP feels like it’s necessary to make sure I’m not some phone prick. Like taking a class will make rude people vanish, to be magically replaced by folks who have an ounce of manners.
My prediction: the rude people will shape up (if at all) for exactly one day before reverting back to normal.
But look! Some empty-headed bigwig will be able to say that he “took positive steps to reinforce a courteous and professional workplace environment for all levels of associates, management and otherwise.” That’s called “showing corporate leadership”. Looks good on a resume for when he gets caught with his hand up his secretary’s skirt.
LOL not that I haven’t done some of that myself!!! The trick is to not get caught…
PS I love nurses.