Yeah, face to face is best. Whether it's a therapist or someone in recovery, good things happen in person.
I've been sober since Oct. 2002. I've used 12 step meetings (AA & NA), and it has helped tremendously. Even with that, when life became exceptionally difficult, I also went to a therapist for a while. A lot of people I know do both.
There are people to talk to, but you have to do your part. At this point that is making initial contact and asking for help, which is probably the hardest part.
Take care. If there are any questions I can help with, feel free to ask.